PRIVACY POLICY

Last updated: [Insert date]

United Service Solutions Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit https://united-service-solutions.webflow.io/ (the “Website”) or contact us.

1. WHO WE ARE

United Service Solutions Ltd
Registered Office: 3 Crewe Road, Sandbach, Cheshire, CW11 4NE
Email: psharp@unitedservicesolutions.co.uk
Phone: +44 (0) 7733 529 462

We are the data controller for the purposes of UK data protection law.

2. WHAT DATA WE COLLECT

We may collect and process the following personal data:

Information you provide

• Name
• Company name
• Email address
• Phone number
• Project details or enquiry information
• Any information you submit via contact forms or email

Technical information

• IP address
• Browser type and version
• Device information
• Pages visited and interaction data

3. HOW WE COLLECT DATA

We collect data when you:

• Submit a contact form or request a callback
• Email or phone us directly
• Visit and interact with our Website
• Download documents or capability statements

4. HOW WE USE YOUR DATA

We use your data to:

• Respond to enquiries and project requests
• Communicate about services, scope, or availability
• Prepare quotations or proposals
• Improve our Website and user experience
• Comply with legal or regulatory obligations

We do not sell or rent personal data to third parties.

5. LEGAL BASIS FOR PROCESSING

We process personal data under the following lawful bases:

• Legitimate interests – responding to business enquiries and managing relationships
• Consent – where you have explicitly agreed (e.g. form submissions)
• Contractual necessity – where required to provide services
• Legal obligation – where required by law

6. DATA SHARING

We may share data with:

• Internal staff and authorised contractors
• Professional advisers (legal, accounting, compliance)
• IT and hosting providers supporting Website operations

All third parties are required to process data securely and lawfully.

7. DATA RETENTION

We retain personal data only for as long as necessary:

• Enquiry data: up to 24 months
• Contract-related data: as required by law or agreement
• Marketing data: until consent is withdrawn

Data is securely deleted when no longer required.

8. DATA SECURITY

We implement appropriate technical and organisational measures to protect personal data from:

• Unauthorised access
• Loss or misuse
• Disclosure or alteration

However, no online transmission is completely secure.

9. YOUR RIGHTS

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, contact:
📧 psharp@unitedservicesolutions.co.uk

10. COOKIES

Our Website may use cookies to improve functionality and performance.
For full details, please see our Cookie Policy.

11. THIRD-PARTY LINKS

Our Website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always be available on our Website.

13. COMPLAINTS

If you are unhappy with how we handle your data, you have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk

14. CONTACT US

If you have any questions about this Privacy Policy:

📧 psharp@unitedservicesolutions.co.uk
📞 +44 (0) 7733 529 462
📍 3 Crewe Road, Sandbach, Cheshire, CW11 4NE

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